Privacy Policy

Introduction

LUXEGEMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a purchase.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: This includes your name, email address, postal address, phone number, payment information, and any other information you provide when creating an account, making a purchase, or contacting us.
• Transaction Information: Details about purchases or transactions made through our website, including product details, purchase amount, date, and payment information.
• Usage Information: Information about how you access and use our website, including your IP address, browser type, device information, operating system, and the pages you visit.
• Communication Information: Records of your correspondence with us, including customer service inquiries, feedback, and survey responses.

How We Collect Information

We collect information in the following ways:

• Direct Collection: Information you provide when you register, make a purchase, sign up for our newsletter, or communicate with us.
• Automated Collection: As you navigate through our website, we may use cookies, web beacons, and other tracking technologies to collect usage information automatically.
• Third-Party Sources: We may receive information about you from third-party partners, such as payment processors, analytics providers, and marketing partners.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your orders and transactions
• Creating and managing your account
• Providing customer service and responding to your inquiries
• Sending transactional emails and order confirmations
• Sending marketing communications, if you have opted in
• Personalizing your experience and delivering content relevant to your interests
• Improving our website, products, and services
• Conducting research and analysis to enhance customer experience
• Protecting against fraud and unauthorized transactions
• Complying with legal obligations

Disclosure of Your Information

We may disclose your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and that of our customers or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Your Choices and Rights

You have certain choices regarding the information you provide to us:

• Account Information: You can review and update your account information by logging into your account on our website.
• Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions included in each email or by contacting us directly.
• Cookies: Most web browsers are set to accept cookies by default. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent.
• Data Access and Portability: You may request access to the personal information we hold about you and request that it be provided in a portable format.
• Data Deletion: You may request that we delete your personal information, subject to certain exceptions provided by law.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We maintain PCI DSS compliance for handling credit card data and employ encryption, secure socket layer technology (SSL), firewalls, and other measures to protect your information.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By providing your information, you consent to the transfer of your data to countries where we operate and to third-party service providers located worldwide. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

LUXEGEMS
5300 Number 3 Rd
Richmond, BC V6X 2X9
Canada

Email: [email protected]
Phone: +1 (647) 558-96-44

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.