Welcome to LUXEGEMS. These Terms and Conditions govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or services.
Please read these Terms and Conditions carefully before making any purchase. By placing an order with LUXEGEMS, you confirm that you have read, understood, and agree to these terms in their entirety.
In these Terms and Conditions, the following terms shall have the meanings assigned to them below:
To access certain features of our website or to make a purchase, you may be required to register for an account. When you register, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, false, or misleading, or if you fail to comply with these Terms and Conditions.
All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice at any time.
We make every effort to display as accurately as possible the colors and details of our products. However, we cannot guarantee that your computer or mobile device's display will accurately reflect the actual color of the products.
In the event of a pricing error on our website, we reserve the right to cancel any orders placed for products listed at the incorrect price.
By placing an order, you are making an offer to purchase the products you have selected. We reserve the right to accept or decline your order for any reason.
Once we receive your order, we will send you an order confirmation email. This email constitutes our acceptance of your order and forms a binding agreement between you and LUXEGEMS.
Payment must be made in full before the processing of your order begins. We accept various payment methods as indicated on our website. All payments are processed securely through our payment processors.
For custom orders or special requests, we may require a non-refundable deposit before commencing work.
We ship to the addresses provided by customers during the checkout process. It is your responsibility to ensure that the shipping address you provide is accurate and complete.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, or other circumstances beyond our control.
Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.
International customers are responsible for all duties, taxes, and customs fees that may be imposed by their country's authorities.
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of receipt for a full refund or exchange, subject to the following conditions:
Refunds will be issued to the original payment method used for the purchase. Please allow 10-14 business days for the refund to be processed after we receive and inspect the returned items.
All LUXEGEMS products come with a limited warranty against manufacturing defects for a period of one year from the date of purchase. This warranty covers repairs or replacement of items with manufacturing defects at our discretion.
The warranty does not cover:
To make a warranty claim, please contact our customer service team with your proof of purchase and a description of the defect.
All content on our website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of LUXEGEMS or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit our website or any portion of it without our explicit written permission.
The LUXEGEMS name, logo, and all related product and service names, designs, and slogans are trademarks or service marks of LUXEGEMS. You may not use such marks without our prior written permission.
When using our website, you agree not to:
To the fullest extent permitted by law, LUXEGEMS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
In no event shall our total liability to you for all claims exceed the amount paid by you to LUXEGEMS for the specific product or service giving rise to the liability.
You agree to indemnify, defend, and hold harmless LUXEGEMS and its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of our website, products, or services.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions.
Any dispute arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of revised Terms and Conditions means that you accept and agree to the changes.
It is your responsibility to check this page periodically for changes. We will provide notice of material changes by updating the "Last Updated" date at the top of this page.
If you have any questions about these Terms and Conditions, please contact us at:
LUXEGEMS
5300 Number 3 Rd
Richmond, BC V6X 2X9
Canada
Email: [email protected]
Phone: +1 (647) 558-96-44
If you have any questions about our Terms & Conditions, please don't hesitate to contact our customer service team.
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