Global Shipping Services
We offer worldwide shipping with premium delivery options to ensure your precious items arrive safely and promptly.
All shipments are discreetly packaged in our signature LUXEGEMS box and include a certificate of authenticity. For international orders, please note that customs duties and taxes may apply according to local regulations.
Secure Payment Options
We offer multiple secure payment methods to ensure a seamless and protected transaction experience.
Credit & Debit Cards
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.
Bank Transfer
Secure wire transfers are available for all purchases. Our client advisors will provide the necessary details.
Digital Wallets
We support Apple Pay, Google Pay, and PayPal for convenient and secure digital transactions.
Financing Options
Flexible payment plans are available for qualifying purchases. Contact our team for personalized options.
Secure Transactions
All transactions are protected with industry-leading encryption and security protocols. We never store your complete payment information on our servers. Our payment processing complies with PCI DSS standards to ensure the highest level of data protection.
Returns & Exchanges
We want you to be completely satisfied with your LUXEGEMS purchase. Our return policy is designed to provide peace of mind and exceptional service.
30-Day Return Period
You may return your item within 30 days of receipt for a full refund or exchange. The item must be in its original, unworn condition with all packaging and documentation intact.
Custom & Bespoke Items
Custom-designed pieces are created specifically for you and cannot be returned or exchanged. However, we offer complimentary adjustments and sizing within 90 days of purchase.
Return Process
To initiate a return, please contact our client services team. We will provide a prepaid shipping label and detailed instructions for securely returning your item.
Refund Timeline
Once we receive and inspect your return, your refund will be processed within 5 business days. The amount will be credited back to your original payment method.
For any questions regarding returns or exchanges, please contact our dedicated client services team:
+1 (647) 558-96-44
Jewelry Insurance
Protect your valuable LUXEGEMS pieces with comprehensive insurance coverage designed specifically for fine jewelry.
Complimentary Transit Insurance
All shipments are fully insured during transit at no additional cost to you.
Preferred Insurance Partners
We've partnered with leading jewelry insurers to offer exclusive coverage options for our clients.
Comprehensive Coverage
Our recommended policies cover loss, theft, damage, and mysterious disappearance worldwide.
Documentation & Appraisal
Every LUXEGEMS piece comes with detailed documentation and a professional appraisal for insurance purposes.